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Shipping & Delivery

Shipping & Delivery

How long will standard shipping take?

All our standard shipping is sent via New Zealand Post from our nationwide dispatch locations.

We aim to dispatch all orders within 1-2 business days, however, this may take longer during peak-trade periods.

Orders are expected to be delivered within 1-3 business days.

Delivery times may vary depending on location, carrier, and public holidays.

Please click here for the latest information on New Zealand Post delays and service updates.

Please note:

  • We do not currently ship to countries outside of New Zealand.
  • Gift cards are shipped at a flat rate of $4.95 when purchased separately.

How much does shipping cost

Standard shipping cost - Free shipping over $75
  • Orders under $75 - Calculated at checkout based on the delivery location New Zealand wide.
  • Orders over $75 - Include free shipping to most major metropolitan regions.

Free Shipping will automatically be calculated on your cart upon reaching a value of $75.

You may be charged for shipping if your delivery address is not within a major metropolitan region (e.g rural delivery)

Free shipping may not be valid with other discounts or offers and excludes gift cards and large items such as kennels, fish tanks, and cat scratchers.

If your delivery has taken longer than 10 business days to arrive and you have received a shipping confirmation email from us, we ask that you lodge an inquiry directly with New Zealand Post: Parcel enquiry | NZ Post