Important updates regarding COVID-19. Important updates regarding COVID-19.
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Coronavirus (COVID-19) Frequently Asked Questions

Latest COVID-19 update: 30th March

PETstock is still open for online deliveries and zero contact Click and Collect whilst our stores are closed

During Alert Level 4, the NZ Government has advised PETstock must close its store network. Hard as this is for the PETstock team who know and serve you so well, we understand this is for the greater good of all New Zealanders.

From 30th March at 1pm we will be operating online deliveries and zero contact Click and Collect only to ensure you can still access your pet care needs. Zero contact Click and Collect will be available from 10am to 5pm daily. If you usually shop in store you may want to set up an Autoship - repeat delivery service, that way you know your pet’s needs are taken care of. As always we will be doing everything possible to ensure your orders get to you as quickly as possible.

Upon arrival, call the store

Order will be placed inside the store entrance*

Front doors will be opened#

One person will be allowed in the store to collect

ID confirmed, we will sign for collection on your behalf+

*If you’re not comfortable collecting in-store, we’ll bring it out to your car for you.

#If you need to queue at the front door, please respect two metre social distancing guidelines.
Our team are instructed to keep a minimum two metre distance from customers at all times – thanks for your understanding.

+ Unfortunately we cannot allow customers to add products to an order or to browse the store while collecting.
But if you need more items, we will gladly accept another Click and Collect order and pack it all up for you – the service is free.

PETstock Vet Constellation Drive is open and PETstock Vet Chat is available

As an Essential Service, our Constellation Drive PETstock Vet hospital has remained open. Our vet team will be working in a closed clinic environment to safeguard the health of pet parents and our team members and are available for urgent consultations and surgeries in the unfortunate instance your pet becomes unwell. We are also here to fulfil any of your ongoing medical needs such as repeat medication or prescription food requirements. For operating hours please click here.

To minimise person to person contact and in line with Government advice we have adjusted the way we conduct consultations – customers can call PETstock Vet Constellation Drive on 09 479 7609 for more information. Alternatively, you can text or video chat with a veterinarian 8am to 2am from the comfort of your own home on our PETstock Vet Chat service.

We know times are tough and our thoughts are with you all. Keep sharing photos on our social channels of you and your pet to brighten these gloomy days.

Thank you for your support, cooperation and understanding and, as always, for being a part of the PETstock family.


FAQs

At PETstock we pride ourselves on supporting pet parents in giving the best care they can for their pets, and in these challenging times we think it’s important to share relevant and important information about the COVID-19 situation.

We’ve put together the below FAQ’s in the hope to answer some of the many questions we are receiving from around the country from worried pet parents.

Should you have any additional concerns about the COVID-19 specifically we suggest you call:

NZ COVID-19 Health Advice Line: 0800 358 5453


Can my pet be infected with the COVID-19 virus?

Currently, there is limited evidence that companion animals can get infected with COVID-19 and no evidence they can pass it to humans.  

As a precaution if you have contracted COVID-19, try to have your pet cared for by another member of your household and avoid kissing and snuggling with your pet and don’t share food.  Until more information is known, avoid contact with unfamiliar animals and always practice good hygiene washing hands before and after the interaction. 

If you have further questions, please reference the latest Government news
https://www.health.govt.nz/

Or we encourage you to visit the links below:
https://www.cdc.gov/coronavirus/2019-ncov/faq.html#animals
https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public/myth-busters


What can I do to best protect myself and my pet?

The World Health Organisation (WHO) website is an excellent resource with regards to general hygiene advice and recommendations, which we have summarised below:

  • Frequently and thoroughly clean your hands with an alcohol-based hand sanitizer or soap and water
  • When coughing and sneezing cover your mouth and nose with flexed elbow or tissue – throw the tissue away immediately and wash your hands
  • Avoid touching your eyes, nose or mouth
  • Avoid close contact for you and your pet with anyone who has a fever or cough 
  • Avoid greetings that include physical contact e.g. handshakes, high-fives
  • If you are unwell, remain at home and follow the guidelines provided by the WHO 

What is PETstock doing in stores to support its team members and customers during the coronavirus (COVID-19) outbreak?

PETstock is supporting its team members and customers by ensuring all store and vet staff have received hygiene information and have been directed to follow this advice.

We are continuing to monitor government health recommendations and requirements and have reviewed and updated operational procedures where required to ensure stores can continue to operate at the highest standards in this unprecedented environment. Specifically, we are:

  • Providing information sheets to stores and clinics – Coronavirus and Hygiene 
  • Providing informative posters for all sites 
  • Providing travel warning updates and implementing restrictions to company travel 
    • All international travel is being postponed  
    • Anyone arriving back into Australia or New Zealand as per government advice, must self-isolate for 14 days 
    • All non-essential, non-business critical domestic travel is being reconsidered in consultation with management 
  • Monitoring the situation daily and making sure the business is fully prepared to react to any suspected and/or confirmed cases 
  • Sharing information and suggestions provided by the World Health Organisation on a regular basis

What happens if there is a COVID-19 case in my local store?

If one of our team members is confirmed with COVID-19 and the Government advises us to close the store, we will let you know immediately. We will close the store and follow the most recent Government / WHO protocols, until we are given approval to reopen by the Ministry of Health.


Will my local PETstock Vet still be able to see my pet?

We understand customers will be concerned about the welfare of their pets should they have to self-isolate or are unable to physically visit a vet.   PETstock Vet hospitals will still treat your pet if you have been diagnosed with COVID-19 – customers can call PETstock Vet Constellation Drive on 094797609 for more information.

Alternatively, you can text or video chat with a veterinarian 8am to 2am from the comfort of your own home on our PETstock Vet Chat service.


Will the supply of product be impacted?

We are working with all supply partners to ensure we keep our shelves stocked with essential items for all pets. Despite increased demand on some items we are working hard to ensure we have stock available at all times. Customers are encouraged to search online if you can’t find the item you need in store. Item limits may apply.


Can I still order my pet needs online?

PETstock offers a delivery service and this is available to any pet parents unable to shop in-store.
Visit https://www.petstock.co.nz

If you are self-isolating, when placing your order please select authority to leave when advising on your preferred shipping method.


Can I still order via Click and Collect?

Zero contact Click and Collect will still be available as an ordering option for customers. After placing your order online, customers must call the store upon arrival and we will drop your products outside the front door for you to collect. Visit https://www.petstock.co.nz