Our privacy commitment
PETstock is committed to protecting the privacy of your personal information. We manage your personal information in an open and transparent way.
PETstock will only use your personal information when it is necessary for us to deliver you a service or perform other necessary business functions and activities.
PETstock will not use or disclose your personal information for purposes unrelated to our business activities and the services we provide, unless we first obtain your consent.
Our privacy obligations
PETstock is bound by the requirements of these laws, which regulates how we may collect, use, disclose and store your personal information. These laws also specify how individuals may access and correct information held about them.
“Personal Information” means information or an opinion about an identifiable individual (or an individual who is reasonably identifiable), whether true or not, or recorded in a material form or not. For example, this type of information could include your name, contact details, age and address.
How and why does PETstock collect and hold your personal information?
PETstock will only collect your personal information by lawful and fair means, and not in an unreasonably intrusive manner.
It is PETstock’s usual practice to collect information directly from you when you:
We may collect information about you from a third party or a publicly available source, but only if you have consented to such collection, or would reasonably expect us to collect your personal information in this way.
Where we can, we will allow you to deal with us anonymously or by using a pseudonym. For example, if you wish to review a product or make a comment about our service, you are able to do this anonymously.
However, in some circumstances, PETstock may need to collect your personal information to provide you with a delivery or other service. In some cases, if you do not provide the required personal information we will not be able to provide you with that service.
If we receive information about you from a third party and it is not information we need in respect of our business activities, we will destroy or de-identify that information (provided it is lawful to do so). If we receive information in error (e.g. via social media) we will act promptly to remove the content.
What kind of personal information does PETstock collect and hold?
Any personal information that you provide via our websites or directly is collected and managed by PETstock.
The types of personal information PETstock may collect includes your:
PETstock also collects personal information (which may include sensitive information) from its employees (past, current and future) in order to provide a range of employment related services.
PETstock collects personal information directly from job applicants (and their referees) or from recruitment agencies and related service providers. The information we collect may include your name, address contact details, employment and education history, the names of your referees and other relevant information. This information we collect about you will be used for recruitment purposes and may be disclosed to third party service providers who provide recruitment related services to us.
Whilst you may opt not to provide us with your personal information, you should be aware that without this personal information, we may not be able to provide you with some of the services and/or products you are seeking.
If you provide us with information about any third party, you must obtain that person’s permission to give us the information and inform them that you have given the information to us.
How does PETstock use your personal information?
We use your personal information for a variety of reasons including to:
In what circumstances will PETstock disclose your personal information?
In the course of conducting our business and providing our products and services to you, we may disclose your personal information.
We only disclose personal information for the purposes for which it was given to us, or for purposes which are directly related to one of our functions or activities. We do not give it to anyone else unless one of the following applies:
If we engage third party agents or contractors, we will take all reasonable steps to ensure that they do not breach privacy requirements in relation to the information, before we share your personal information with them.
Who do we disclose your personal information to?
We may disclose your personal information to:
In all circumstances where your personal information is disclosed, we will take all steps reasonable to ensure that these third parties undertake to protect your privacy. Data is always transferred via Secure File Transfer Protocol.
We are committed to compliance with all laws and requirements relating to the use of your personal information. We will only use or disclose your personal information for direct marketing purposes if you have provided your information for that purpose (and you would expect us to use the information for that purpose), or if you have provided consent for your information to be used in this way (for example, though a catalogue, email or direct mail permission).
When we contact you it may be by mail, telephone, email, SMS/text message or social media message.
Where we use or disclose your personal information for the purpose of direct marketing, we will:
By providing your email address, you consent to receiving emails which promote and market our products and services, or the products and services of others, from time to time.
You can unsubscribe from our email communications at any time by clicking the "Unsubscribe" link in any promotional or marketing email received from us or by emailing us at [email protected]
Remarketing with Google Analytics and Others
We use Remarketing through Google Analytics and other third party providers to advertise online by delivering PETstock ad content to you which is specifically targeted to your interests based on your visits to our website.
PETstock website visitors who wish to opt out of Google Analytics or other third party providers for Display Advertisers and/or customized Display Network ads can do so by visiting Google's Ads Preferences Manager or using the opt-out mechanisms of the third party providers. You can also download the Google Analytics Opt-out Browser Add-on.
Does PETstock disclose your personal information to overseas recipients?
Your personal information may be disclosed to PETstock entities, business partners and PETstock’s service providers in Australia and overseas.
The countries this information may be disclosed to will vary from time to time, but may include Australia and the United States of America.
Sometimes we use third party platforms and services to process sales, provide web support, send marketing messages, deliver products or otherwise deliver information. These services are hosted and managed by organisations other than ourselves, and some of these services are hosted overseas.
Your personal information may be stored in a secure and encrypted form overseas (e.g. in data storage and cloud computing facilities operated by us (or by third parties on PETstock’s behalf).
Use of Government Identifiers
PETstock will not use Government Identifiers, such as a driver's license number as its own identifier of individuals.
Data quality and Security
We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.
We will endeavor to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
Our websites are professionally hosted and operate in a secure environment. You should however be aware that there is always an inherent risk in transmitting your personal information via the Internet. We use Securepay Online Payments to process online orders. We take website and credit card security extremely seriously, and always endeavor to provide a secure safe platform on which to conduct online transactions.
We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. When we transmit sensitive information (such as a credit card numbers) over the internet, we protect it through the use of encryption, such as SSL.
To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorised access to your password and to your computer.
Ensure you logout when you have finished visiting our websites especially if you accessed them from a shared computer.
Links to third party sites
Whilst links to third party websites may be provided on our website, we are not responsible for the content or practices of those third party websites.
No links may be made to our website without our prior written consent.
How you can access or correct your personal information
You are able to make changes to your personal information via our website. You can also request access to the personal information we hold about you at any time (online, over the phone or instore) and we will provide you with that information unless we are prevented by law from giving it to you.
If we are unable to give you access to the information you have requested, we will give you reasons for this decision when we respond to your request.
You will not be charged for accessing your information, although we might have to charge the reasonable cost of processing your request, including photocopying, administration and postage. We will advise you of any fee payable before we process your request.
If you believe that your personal information is not accurate, complete or up to date, please amend via the website or contact us via email to [email protected] and we will correct this information.
How you can notify us of a privacy concern or contact our Privacy Contact Officer
please write to:
The Privacy Officer
PETstock New Zealand Ltd
10b Constellation Dr
Mairangi Bay 0632 New Zealand
Email: [email protected]
If you consider your privacy concerns have not been resolved satisfactorily by us, or you wish to obtain more information on privacy requirements, you can contact:
Privacy Commissioner (New Zealand) on 0800 803 909 or visit their website at www.privacy.org.nz.